State Farm® Insurance Agent Alejandra Palomera
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ashley
October 14, 2025
5
out of
5
rating by ashley
"So helpful! I’m so thankful to have great, kind, and patient people who help me with any questions I may have regarding my car insurance! I recently had help from Kaya and she went above and beyond!!!"
Suzanne Chappell
October 9, 2025
5
out of
5
rating by Suzanne Chappell
"Spoke to Kaya who was so friendly and professional when I called. I've been with State Farm for over 30 years. You couldn't pay me to switch. A+"
We responded:
"We are so happy to hear that Suzanne! Thank you for your business! "
Corina
September 23, 2025
1
out of
5
rating by Corina
"Unprofessional and unwarranted comments when calling to cancel a policy."
We responded:
"Hi Marie, thank you for taking the time to share your feedback. We strive to provide excellent service to all our customers, and we’re sorry to hear about your experience. However, after checking our records, we were unable to locate your account under the name provided. It’s possible that your account might be under a different name, or perhaps this review was intended for another agency. We would be happy to help you locate your correct State Farm agent or assist you with any concerns you may have. Please feel free to contact us directly at (817)274-1324 or email me at ale@myagentale.net, so we can ensure you receive the support you need. Thank you again for reaching out, and we look forward to assisting you. Respectfully, Alejandra Palomera"
Hugo Hernandez
September 17, 2025
5
out of
5
rating by Hugo Hernandez
"Arleth did a great job, she got me in and out quick I was very happy with the outcome and price."
We responded:
"Thanks for the great feedback! We’re happy to hear Arleth got you in and out quickly and that you’re pleased with the outcome and price. If you ever need anything else with your motorcycle insurance, just give us a shout!"
marco roque
September 17, 2025
5
out of
5
rating by marco roque
"Excelente servicio!! 100% recomendados Especialmente a la señorita Esme que tuvo la paciencia y pericia de ayudarme 👍"
We responded:
"¡Muchas gracias por tu recomendación! Nos alegra mucho saber que Esme pudo ayudarte con paciencia y profesionalismo. ¡Estamos aquí para lo que necesites! "
Chris Cordova
September 15, 2025
5
out of
5
rating by Chris Cordova
"Estrella helped me a lot getting insurance for my truck , she was patient and tailored my needs for my insurance policy"
We responded:
"Hi Chris, thank you for your kind words! We’re happy to hear Estrella was patient and helped tailor the perfect insurance policy for your truck. If you need anything else, just let us know!"
Rick Garza
September 15, 2025
5
out of
5
rating by Rick Garza
"Favi has been an exemplary agent. Always very helpful , knowledgeable and pleasant to work with."
We responded:
"Thank you for this review Rick! Favi is great! "
Edith Rivera
September 13, 2025
5
out of
5
rating by Edith Rivera
"Arleth was such a great help! She really listened to what I needed and found me a better insurance policy that fit perfectly. She made everything easy to understand and stress-free. I highly recommend working with her!"
We responded:
" Thanks so much for your kind words! We’re glad Arleth was able to listen to your needs and find the perfect Auto and Renters insurance policy for you. Making the process easy and stress-free is what we aim for. We really appreciate your recommendation!"
Perla Servin Gonzalez
September 11, 2025
5
out of
5
rating by Perla Servin Gonzalez
"Arleth is such a great helpful person! Very nice and friendly too. Great service!!"
We responded:
"Thank you so much for the kind words! We’re happy to hear Arleth was helpful and friendly. We appreciate you recognizing her great service!"
Michelle Riojas
September 9, 2025
5
out of
5
rating by Michelle Riojas
"Amazing and fast service!"
We responded:
"Thank you, Michelle for the awesome feedback! We’re glad you had a fast and great experience with us!"
Bhavesh Shrivastav
September 6, 2025
5
out of
5
rating by Bhavesh Shrivastav
"I recently moved to Texas from Iowa and was looking for a good insurance agent, and I’m so glad I found Alejandra Palomera and her amazing team! From the very beginning, they made the entire process smooth and stress-free, including transferring my insurance to Texas. A special thanks to Rocio, who helped me directly with all my questions and guided me through everything with so much patience and professionalism. Also, Lluvia, the front desk receptionist, was wonderful in scheduling my call, introducing me to the team, and showing how much they truly care about their customers. And, of course, a huge thank you to Alejandra herself for all her support and for leading such a fantastic team. If you’re looking for a professional, friendly, and customer-focused insurance office, I highly recommend Alejandra Palomera’s State Farm office in Hurst!"
We responded:
"Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that our team could make your move and insurance transfer to Texas smooth and stress-free. It means a lot to us that you felt cared for every step of the way. We truly appreciate your recommendation and look forward to continuing to serve you!"
Yoselyn Alvarez
September 4, 2025
5
out of
5
rating by Yoselyn Alvarez
"10/10 customer service <3"
We responded:
"Thank you so much for your amazing feedback! We’re thrilled to hear you had a 10/10 experience with our team. Your support means the world to us, and we’re always here to help. <3"
Jenni Romero
August 27, 2025
5
out of
5
rating by Jenni Romero
"To be honest, I don't really remember how many years I've been with state farm. But so far I haven't had no issues with this insurance. Every time I call when I have a question or something the girls that I've talked to are so friendly. I wanna give a shout out to Crystal. 👏 When I talked to her for any issue I have or concern about my policy she's always so professional and explains everything really good. And most off all she is a very friendly and a nice agent. I always understand when she explains any issues or changes that I do to my policy. Agents like her can even make the grinch happy. 😄 Thank you so much Crystal for been an great state farm agent, for been so nice and sweet. 😊"
We responded:
"Thank you so much for your kind words and shout out to Crystal! We’re happy to hear she’s been professional, friendly, and helpful every time you’ve reached out. It means a lot to us that you feel supported and well-informed. We’ll be sure to pass along your compliments to Crystal—agents like her truly make our team shine! Thanks again for being a valued customer!"
Fernando Resendiz
August 25, 2025
5
out of
5
rating by Fernando Resendiz
"I had an amazing experience with State Farm, thanks to the outstanding help from Alejandra and Arleth! They assisted me with setting up auto, renters, and life insurance, and made the entire process smooth and stress-free. They were incredibly knowledgeable, patient, and took the time to explain everything clearly. It’s clear they genuinely care about helping customers find the right coverage. If you're looking for reliable insurance and top-notch service, I highly recommend reaching out to this team!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Alejandra and Arleth made the process smooth and stress-free while helping you with your auto, renters, and life insurance. It means a lot to us that you felt cared for and well-informed. We really appreciate your recommendation and look forward to assisting you with any future needs!"
Ever ibarra
August 15, 2025
5
out of
5
rating by Ever ibarra
"Buena atención, excelente servicio y un buen precio"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que recibiste buena atención, excelente servicio y un buen precio. Estamos aquí para ayudarte cuando nos necesites."
Grande Air Solutions
August 14, 2025
5
out of
5
rating by Grande Air Solutions
"Yasmine at Alejandras office is a truly outstanding! She's consistently on top of everything, making sure I'm always updated on my insurance matters. Her proactive communication and excellent follow-through make her a pleasure to work with. She's an invaluable asset and deserves a 5-star rating for her exceptional service."
We responded:
"Hi, Thank you so much for leaving us a five-star review! It means a lot to us. I am so glad to hear that you had an exceptional experience! we are always here to help. :)"
Bryan Gutierrez
August 2, 2025
5
out of
5
rating by Bryan Gutierrez
"Everyone is nice and helpful no matter who you go with they will always help you in anything you have questions on , recommend for sure"
We responded:
"Bryan, thank you for you 5 stars google review! I am so happy to hear that our team gets your questions answered! and thank you for your recommendations."
Karen Garcia
August 1, 2025
5
out of
5
rating by Karen Garcia
"10/10 Crystal Gonzalez was very helpful and very easy to understand!. I would definitely recommend her ! 😄"
We responded:
"Hi Karen!!! Thank you for leaving Crystal a five-star google review! she really does work very hard every single day and your google review made her day!!! Thank you for choosing our State Farm office."
Manuel Perez
August 1, 2025
5
out of
5
rating by Manuel Perez
"Muy buen servicio, Esme fue muy atenta y paciente conmigo. Si recomiendo ir a esta oficina, aquí si tratan bien a la gente."
We responded:
"Hola Manuel, nos da un placer saber que nuestra agente Esme le pudo ayudar con su aseguranza de negocio. Estamos a su disposición y gracias por su recommendacion. "
Snkraction
August 1, 2025
5
out of
5
rating by Snkraction
"Lluvia Herrera provided me with outstanding service! Felt confident and helped throughout the entire process thanks to her professionalism. I highly recommend working with her."
We responded:
"Thank you so much for leaving Lluvia a google review! she is one of a kind! and thank you for choosing our insurance office! :)"
Victor Akangbe
August 1, 2025
5
out of
5
rating by Victor Akangbe
"One of the best at customer service and treatment, plus you get the best deals possible"
We responded:
"Victor, we are so happy to hear we were able to help you get the best deal on your insurance, thank you for giving our insurance office a chance. It always makes our day seeing a positive review :)"
Jose Daniel Reyna Hernandez
August 1, 2025
5
out of
5
rating by Jose Daniel Reyna Hernandez
"La señorita estrella Muy atenta y te explica todo sobre tu cobertura muy recomendable"
We responded:
"Hola Jose, nos da mucho gusto saber que nuestro agente Estrella le pudo explicar las coberturas the su seguranza. Estamos pare servirle."
Steve Phelps
August 1, 2025
5
out of
5
rating by Steve Phelps
"Highly recommend reaching out to Faviola at State Farm for your insurance needs. Very easy process and great communication for my car insurance."
We responded:
"Hi Steve, we thank you so much for you google review. Faviola is an amazing agent and happy to hear she was able to help and make your insurance process easy. Thank you for choosing our Insurance Agency! :)"
Bryan Abernathy
August 1, 2025
5
out of
5
rating by Bryan Abernathy
"Very professional, helpful and knowledgeable. Great customer service."
We responded:
"Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our team. Providing professional and helpful service is our top priority, and your feedback means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out!"
Chris L
August 1, 2025
5
out of
5
rating by Chris L
"Got me the best deal on my 3 vehicles"
We responded:
"Chris, that is really good new! I am glad to hear my team was able to get you a good deal on your car insurance."