State Farm® Insurance Agent Alejandra Palomera

"This is the best insurance I could have possibly found. Crystal and Estrella always help me with all my questions; their customer service exceeds all my expectations—10 out of 10. Thank you !"

"She the best at what's she does if i need help she always finds a way to get me the answer I need"

"Great work"

"Mi buena gente !"

"Som muy buenos"

"Muy buenas genres!"

"Have had state farm for years higlt reccommen"

"Kaya and the rest of staff are very helpful and kind. Always ready to answer any questions or concerns with my coverage."

"As a contractor working with a homeowner on a claim through this specific office of State Farm, I feel it’s important to share this experience regarding this location and its team. When situations require coordination, this office has been difficult to work with. Communication has been inconsistent, and instead of working through issues directly, matters are often redirected or handed off, which slows everything down. There has been a lack of continuity from this team. As soon as the situation becomes more involved, communication shifts, and previous context does not seem to carry over. This creates unnecessary delays and forces the same information to be repeated multiple times. From a contractor’s perspective, cooperation with the local office is critical to move a project forward efficiently. Unfortunately, that level of coordination has not been present with this office. This review is specifically about this location and its handling of communication and coordination. Homeowners and contractors should be aware that the level of support may not be what is expected when things become more involved."

"I’m writing this as someone who has been directly involved in assisting a policyholder with this office of State Farm, and the experience has been extremely disappointing. The policy was paid upfront in the thousands, with the expectation of clear communication and proper support. Instead, the process has been marked by delays, vague responses, and being repeatedly passed between the local office and the claims side without resolution. There is a clear lack of ownership. Rather than handling requests directly, responsibilities are shifted, leaving the policyholder to follow up multiple times just to get basic answers. What should be a straightforward process has become unnecessarily complicated. While the service may seem responsive at first, that quickly changes when actual help is needed. At that point, communication becomes inconsistent, and progress slows down significantly. This is not what someone should experience after paying for a policy and expecting support when it matters. If you are considering doing business here, be aware that you may need to put in far more effort than expected just to get proper communication and follow-through."

"I had a great experience working with Kaya as my insurance agent. She is very professional, knowledgeable, and easy to communicate with. She took the time to explain my options clearly and helped me choose the coverage that fits my needs. What I appreciated most is how responsive and attentive she is — you can tell she genuinely cares about her clients and wants to make sure everything is done right. I highly recommend Kaya to anyone looking for a reliable and trustworthy insurance agent."

"Estrella did an amazing job at helping me get quoted for auto insurance and helping me understand what it covers, as well as answering all questions I had for her. Thank you."

"I had such a wonderful experience working with Arlette at State Farm! From start to finish, she provided truly top notch customer service. We spoke over the phone, and she was incredibly friendly, patient, attentive, and helpful. What stood out the most was how well she listened. She took the time to understand exactly what I needed for both my home and auto insurance, and made the entire quote process smooth and stress free. I never felt rushed or pressured, just genuinely cared for. It also seems like this entire office is amazing. The person who first answered my call and transferred me to Arlette was just as kind, helpful, and attentive. That really says a lot about the team! Arlette is knowledgeable, professional, and has a warm, personable approach that makes you feel comfortable right away. If you are looking for someone who will go above and beyond to help you, I highly recommend reaching out to her! Thank you again, Arlette!"

"I had an excellent experience with Arleth Resendiz and wanted to take a moment to recognize her outstanding support. She was patient, professional, and genuinely attentive to my concerns. She took the time to clearly explain my options and answered all of my questions thoroughly."

"I had such a great experience working with Kaya at State Farm! She was incredibly kind, professional, and so helpful throughout the entire process. She took the time to answer all of my questions, explain everything clearly, and made insurance feel so much less overwhelming. You can really tell that she genuinely cares about helping people and making sure they feel confident in their coverage. I truly appreciate her patience and excellent customer service. Highly recommend reaching out to Kaya if you need insurance help!"

"Kaya is so helpful to us. She responds quickly and really tries to figure ways on how we can get a great price for our insurance. Thank you so much!"

"Reliable and kind staff 😁"

"Rapido y efectivo , cubriendo todas mis necesidades y contestando mis dudas y preguntas , 100% recomendada 🥰"

"Kaya was so helpful and patient, great to work with!!"

"Alejandra and her staff are amazing! Easy to work with, offer me a very good quote and the staff is very polite. I really recommend this company if your looking for insurance."

"Crystal is super friendly, never would’ve thought that someone could make navigating insurance so easy and fast!"

"Positive experience overall with Kaya Vass. Very professional and always answered my questions/emails on a timely manner. Really appreciate the help!"

"Crystal was just the right person to talk to today she helped me get the answer to all the question I had. Would recommend talking to crystal."

"Crystal was so helpful !"

"I had a wonderful experience with Lluvia. She was very helpful with helping me get insurances I was looking for my family and I. She was super sweet and very kind. Lluvia answered all my questions I had and was very patient and professional. I highly recommend this place."